Providing comprehensive leadership, and employee training programs helps identify, assist, and improve employees’ performance, well-being, and resilience. Group training programs can be conducted on-site at your agency, school, or company. Our presentations are engaging, highly participatory and designed for maximum impact. We offer a wide variety of trainings to educate both employees and employers on a multitude of topics. If you are interested, we would be happy to send you our most recent catalog with all of our trainings and their descriptions! Here’s a preview of some our TOP NOTCH presentation and training topics:

Workplace and Human Resources

Sexual Harassment Prevention

• Our Sexual Harassment Training adheres to the NYS stringent mandate!
• This workshop can be directed at all employees, or supervisors only. Participants will learn about the various laws and terms and discuss the effect of the “Me Too” movement on this topic. This workshop focuses on prevention but also covers procedures for how to handle a harassment incident.

Workplace Substance Abuse: New Trends in Substance Use

• This training course describes the basics of substance use, current trends on the topic and provides an overview of the signs and symptoms of workplace substance use. Attendees will learn techniques for how to engage people with substance use issues and how culture influences perceptions and behaviors.

Management and Leadership

Conflict resolution: Mediating Conflict in the Workplace

This workshop is designed to help the supervisor mediate conflict between two members of their staff. The key steps to performing a mediation will be covered.

The Unified Team: Motivating Employees

Conflict...while it's often blamed for the breakdown of a team's unity, it's usually just a symptom of a larger problem. The program is designed to teach managers and team leaders how to deal with the symptoms and the cure & provides team leaders with step-by-step examples of how to solve team conflict on three levels. Learn about the five drivers of motivation and how it energizes workers.

Professional Development

Attitude Virus: Cure Negativity In the Workplace

One bad attitude can infect your entire organization. Participants learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them. 

Discovering Your Teamwork Style

Being a better team player means understanding your unique style and how it fits with the styles of others.  To identify your teamwork style, you will fill out and score an assessment.  Your score will show you how to maximize the strengths and avoid the potential pitfalls of each style, recognize and value the teamwork styles of others, and respond to others appropriately by increasing your effectiveness in each of the four styles.

Wellness

Overcoming Nuances Of Workplace Stress

This training will teach employees and managers how to tame toxicity in the workplace.  It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker or consumer. Stress management techniques will be introduced on how to de-stress in the present moment.

Managing Emotions under Pressure: Finding Balance in a Tilted World

This training course provides evidence-based emotional regulation techniques for stress reduction skills that work for individuals who have a difficult time managing anger and other emotions. Participants will learn the biological impact of anger, healthy coping skills, and methods to identify emotional dysfunction.

Communication: Written and Verbal

The Essentials of Communicating Well

Studies show that up to 70% of workplace problems are a direct result of miscommunication.  This program will discuss in detail the two essentials of communicating well: listening and assertiveness. 

Email Etiquette 101

Smart companies realize the vital importance of e-mail communication.  Those that take the time to ensure that employees deal professionally with e-mail gain a competitive edge.  In addition, by educating your employees on what they can or cannot say in an e-mail, you can protect your organization from liability.

Customer Service

Customer Service: Confrontation and Conflict

One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. This training course outlines simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation. 

The 4 A’s of Customer Service

Most customer complaints arise because they feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered.  This workshop introduces the basics of great customer service, including the use of empathy to diffuse problems and gain trust.